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FAQ

Q. Is Checkout on this site safe and secure?

Doorstep Doggy adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology).  

Q.  If I'm not satisfied with my purchase, can I get a refund or Replacement?

A.  Yes, our goal is to ensure you get products as described and free of defects or malfunction.  You can return a product or get a full refund within 30 days of the date your shipment arrives at your address.  Email thedoorstepdoggy@gmail.com to initiate your refund or replacement.  You will be promptly refunded or we'll replace the product, the choice is yours.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-3 business days.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Q. How Long will it take to receive my order?

A. All orders are shipped within 1 to 3 days and are in transit for 7 to 12 days.  All orders are delivered via United States Postal Service and your order can be tracked on doorstepdoggy.com.  The banner bar at the top of every page. 

Please contact us if you don't receive your tracking number within 24 hours.  Thedoorstepdoggy@gmail.com

Please feel free to contact us with any other questions or concerns and we'll promptly respond.  We want you Happy!

 

Thank You,

Nick